What is the refund policy for Dirtybird CampINN Events?

All events are non-refundable at the point of purchase – below are the exceptions/details:

Cancellation: In the event that the event is 100% canceled and not postponed – the guests will get a 100% guaranteed full refund including service fees.

Postponement: If the event is postponed, all tickets will be honored for the new dates. In the event you are not able to make the new dates; there will be a refund request window opened up that will be directly sent to all guests via all valid emails at the point of purchase, each event is different and will have the window open during a certain time. At that time you may put in a refund request and get a 100% refund. After that, the non-refundable policy will be back in effect.

What is the Covid Policy?

We will be following all local and state protocols and if there are any changes we will notify every attendee via email.

What are the event hours?

Thursday: 10 PM - 3 AM

Friday: 12 PM - 5 AM

Saturday: 12 PM - 5 AM

Sunday: 12 PM - 5 AM

Are all of the rooms sold out?

No, we still have rooms available on-site for Dirtybird CampINN at the Wyndham Orlando Resort. Packages can be bought here.

‍Does Dirtybird CampINN Resort Packages have a minimum age requirement?

Yes! The minimum age requirement for all events is 18+, we will be checking IDs at check-in.

Do the Resort Packages come with access to the parties?

Yes, Resort Packages include tickets to ALL onsite events.

Does the Weekend Party Pass come with a room?

No, if you purchase a weekend party pass that does not include a room. If you are looking for a room please visit our ticketing page and select the room package of your choice.

Can I stay with a friend at the hotel if I only have a Single Day Ticket?

No, Single day tickets will not have access to the full property they will only have access to the event area.

Is there re-entry into the event & resort?

Weekend Party passes will have re-entry into the event and the resort.

Is Thursday early arrival per person or per room?

Thursday early arrival is per room, not per attendee.

Is VIB per person?

Yes, VIB tickets should be purchased per person. Please make sure the VIB upgrades match the name of the attendee at purchase.

I purchased a room from the hotel's website or a 3rd party website, will I still be staying onsite during Dirtybird CampINN?

If you purchased a room through the Wyndham Orlando website or a 3rd party website you will not be staying on-site with us. Dirtybird CampINN has a full resort buyout which means when you show up to check into your room you will be displaced to a different hotel. If you have already purchased a room, not through our ticketing page please cancel that reservation and purchase a room through our ticketing page and purchase one of our remaining rooms to stay onsite.

What is the address of the Resort?

The address to the Wyndham Orlando Resort is 8001 International Drive, Orlando, FL 32819

Where will I receive my tickets?

Dirtybird CampINN representatives will be available at the Box Office located out front of your designated resort lobby to assist you. Here you can check-in and pick up your wristbands.

Box Office Hours of Operation:

Thursday: 9 AM - 2 AM

Friday: 8 AM - 5 AM

Saturday: 10 AM - 5 AM

Sunday: 10 AM - 5 AM

What do I need to bring in order to check-in at will call?

Everyone must bring a valid government-issued photo ID showing your full name and date of birth in order to attend Dirtybird CampINN. Although your room is paid for in full, you will need a credit card for a one-time refundable deposit per person for any incidentals that may occur.

What if the event is canceled or gets postponed?

While our policy does state that our events are non-refundable, in the case of a cancelation a refund would be processed. If the event is postponed within a 7 month period all packages and passes would be transferred to a later date.

I forgot to use my promo code. Can I get a refund and re-add it?

Unfortunately, promo codes must be used at the time of purchase and will not be added after the purchase has been made. All sales are final.

What times are check-in and check-out at the resort?

We abide by the resort's standard check-in and check-out times, which are the same for all resorts - unless otherwise noted.

Check-INN begins Thursday, June 8th. All guests must be checked out at the end of their stay by 11am on Monday, June 12th

F you purchased a "Thursday Early Arrival" add-on for your room, Check-INN begins on Thursday, February 24th at 4 pm.
(It will also allow you to get familiar and adjusted to your new home for the weekend and it secures an easier and faster check-in process.)

IF you purchased a "Monday Extended Room Stay" add-on for your room, You must be checked out at the end of your stay by 11 am on Tuesday, June 13.

Is there an incidental charge for the hotel room?

When you arrive at the hotel, you will need a credit or debit card to cover a REFUNDABLE incidental charge of $120 per room to hold for damages (this does not need to be the same card used to purchase your package). The hold will be taken off 5-7 business days after check out.

Is parking provided at the resort?

Yes, there will be parking available.

How can I add the Early Arrival or Extended Stay option to my package? I know I can buy it at the time of purchase but can I add it after the fact?

You can add on the extra days or VIP admission at any time on our ticketing page under add ons! Please book your extra nights under the same name as your Room Package if you have additional questions reach out to info@musicfestivaltrips.com

Can more than two people stay in a room?

Resort occupancy is based on the package that you purchase, for either two, four, or six guests.

My friend is arriving before me, will he/she have access to the room before I arrive?

You will need to add your friends' names to your room reservation in order for them to be able to check in to the room when they arrive at the resort. Leading up to each event we will email you a rooming list and request form. Make sure to fill this out before the provided due date. This will help you lock in the right room and make sure all your guests can check in with or without you present.

Can I pick up all of the wristbands for my group myself?

No. In order to pick up your guest's wristbands, they must be present. Adding your information to your unique wristband is mandatory and adding this information ahead of time helps avoid any problems once onsite. Wristband registration protects you in the event that you lose or damage your wristband. This also allows our staff to quickly identify a wristband's owner in case of emergency.

Can our room be next to our friend's room? Can they be connected?

Connecting rooms are rare, but we will do our best to put you next, or as close as possible, to your friends. For a better chance at being next to a friend, we suggest that you both show up to check-in together and as early as possible. This is only applicable if you and your friend have purchased similar room packages. Please have both you and your friend's names, emails & order numbers handy when you submit your Rooming List & Request form.

What if I change my mind and don't want my package or can no longer attend Dirtybird CampINN?

All packages are non-refundable. Please refer to our Purchase Policy on the ticketing page for complete details. However, if you would like to transfer the package you can do so with a transfer fee as detailed below:

Room Package Transfers:

- 120 Days Out - $50

- 90 Days Out - $75

- 60 Days Out - $100

The last day to transfer a room package is May 8, 2023.

Ticket Transfers:

- 120 Days Out - $20

- 90 Days Out - $25

- 60 Days Out - $50

The last day to transfer a ticket is May 8, 2023.

If you would like to make a ticket transfer, email us at info@musicfestivaltrips.com stating that you are interested in transferring your pass or package. Include the confirmation number and who you would like to transfer the pass or package to. Make sure the purchaser is cc'd on the email and that you include the purchaser's phone number and age.

Once the fee has been paid and the email has been received, we can finalize the transfer into the new name.

What if I want to transfer my package but I have a payment plan?

If the package you purchased was purchased on a payment plan and is not fully paid off we cannot transfer your package yet. You will need to fully pay off your package and then we can move forward with the transfer!

Where do I send my wristband assignments?

Leading up to an event we will be emailing all guests a wristband assignment form. You will want to fill this out as soon as you can. Not only does this assign Guests to their wristbands but it also begins the rooming process in which we will begin to assign guests to their weekend homes. Rooms and room types are limited and cannot be moved once placed. So the sooner you can provide us with your requests the greater chance your requests can be fulfilled.

Why do I need to submit a wristband assignment form?

The wristband assigned is required by the resort for safety and liability reasons. The names on your wristband assignment submission will be the names that we attach to the wristbands in your package.

How do I change the names on my tickets?

The easiest way to handle this is to let us know at info@musicfestivaltrips.com as soon as you find out which friends you're bringing so that we can have their information inputted before the event, which will make for a quick and easy check-in process once you arrive. There will be a surcharge per wristband for any name changes or new assignments starting 1 week before the event.

What if I don't need all of the tickets that come with my room package? (i.e. only 3 guests in a 4 person room, leaving 1 extra wristband)

If you don't have as many guests in your room as you do tickets attached to the room, you can either sell and transfer the ticket or just forfeit them. If you would like to sell them, email info@musicfestivaltrips.com with the names, emails, phone numbers, and ages of the people you sell to, and we will transfer only the wristband (not room) to them.

You will handle the financial side as you have already paid for the package. If you do not choose to bring your own guests or sell to someone, you will ultimately forfeit your remaining ticket. There are no refunds for unused tickets. The last day to assign or transfer your ticket is May 8, 2023.

Are my friends able to visit the resort and hang out with me without purchasing a Weekend Party Pass

No, all guests on the property must be wearing a Dirtybird CampINN wristband at all times throughout the weekend. Only guests with Full Weekend Party Passes will have access to the full resort grounds.

Is any food included when we purchase a room package?

No, food is not included in any Room Packages. All rooms will have a mini-fridge so you are welcome to bring snacks for your room. However, we do provide an in-house brunch for all VIB guests on Friday, Saturday & Sunday.

When do alcohol sales end at Dirtybird CampINN?

Due to city laws, we are required to end alcohol sales at 2 am.

I am a DJ / videographer / photographer and would love to cover Dirtybird CampINN. Are you still staffing for this year?

Feel free to submit your resume, references, and/or EPK to info@musicfestivaltrips.com for future consideration.

What is the Dirtybird CampINN camera policy?

All cameras will be allowed on-site for use in rooms and common areas, however, only the Dirtybird CampINN Media team will be able to use professional DSLR or detachable-lens cameras and equipment in the Pool Parties and After Hours Parties.

Can I mail a package to the resort?

Yes! Packages may only arrive the week of. Additional fees can be applied if packages are received before the week of the event. Visit the hotel website for shipping information. Make sure the name is spelled the same as on the reservation (no nicknames) so we can locate you easier.

You can address your package as shown below:

C/O CampINN Guest

Full Nme

Dates of Stay: XX-XX through XX-XXX

Packages can arrive as early as June 1, 2023.

Can I bring inflatables to the pool?

Yes, we recommend you bring inflatables to the pool. Make sure to bring a pump for your floats!

When do we get to pick our teams(flamingo fam, gator gang, scuba squad)?

You will get your team at check-in!

Can we bring our own drinks to the pool deck?

No, outside drinks can't be brought down to the main event areas, make sure to finish them before entering!

Can I bring a totem or flag?


Are LED Toys allowed?


What type of food options will be available?

We are solidifying food options, this information will be updated as soon as it is solidified.